Shipping & Returns

Shipping

All CrystalBlackDaimond orders are carefully packed to help ensure that your products arrive safely.

Shipping costs and available delivery options will be shown during checkout. Delivery times may vary depending on the destination and the shipping carrier.

Please make sure that your delivery address is correct before completing your order. If you notice an error, please contact us as soon as possible at crystalblackdaimond@gmail.com.

14-Day Right of Withdrawal

When purchasing online, you have the legal right to withdraw from your purchase within 14 days after receiving your order, without giving a reason. 

To exercise your right of withdrawal, please inform us within the 14-day period.

After notifying us that you wish to withdraw from your purchase, the product must be returned in accordance with the applicable legal return period.

Important Hygiene Exception

For health and hygiene reasons, our lip gloss products are supplied with protective sealing.

If the hygiene seal or protective seal has been broken or removed after delivery, the product cannot be returned under the right of withdrawal where it is no longer suitable for return for health protection or hygiene reasons.

Please therefore check your order carefully before opening the seal.

An unopened, unused and sealed product may be returned within the legal withdrawal period. 

Damaged, Defective or Incorrect Products

If your lip gloss arrives damaged, defective, leaking, or if you receive the wrong product, please contact us as soon as possible at:

crystalblackdaimond@gmail.com

Please include your order number and, where possible, clear photographs showing the problem.

If a product is defective or incorrectly supplied, your statutory consumer rights remain fully applicable. Where appropriate, we will arrange a replacement, refund or another suitable solution. Defective goods must be remedied without additional cost to the consumer. 

Return Shipping Costs

If you use your 14-day right of withdrawal for an unopened and sealed product, the direct cost of returning the product is paid by the customer.

If the product is defective, damaged or incorrectly supplied, you will not be charged the necessary return costs.

Customers must be informed in advance if they are responsible for normal return shipping costs. 

Refunds

Once your return has been received and checked, we will process the applicable refund using the original payment method.

Your statutory rights are not affected by this Shipping & Returns Policy.

Contact

CrystalBlackDaimond
Email: crystalblackdaimond@gmail.com
The Netherlands